Digital Downloads
After you place your order, you will land on a page with a custom download link. You can download your pattern then, or use the link sent to you via email. If you don’t receive a download link via email, please check your junk mail as it may have been rerouted (and add us to your safe senders list so it doesn't happen again!)
You will be allowed 10 attempts to download your file. Please save your file in a safe place. We suggest Dropbox, a free online cloud service.
All of our patterns are formatted to be printed at home or at a copy shop. Our print-at-home files will print on both Letter and A4 paper.
We suggest you use Adobe Reader (its free!) or Apple Preview to print your files. It is very important to select “No scaling or “Print at 100%” when you are printing. Make sure you print and measure the test square on the first page to make sure you are printing at the correct scale. Directions for printing digital files are included in all of our PDF instructions.
You can easily print PDF patterns using a home printer. Please see our guide to printing and cutting your PDF files here.
Call around the print shops in your community to find out who does blueprint printing for architects; they have large scale printers capable of printing our files and should be quite affordable. Fedex and Staples will also do large format printing. There are also a growing number of printers who will ship printed patterns to you. Try: PDFPlotting.com or Blueprintsprinting.com (US), Netprinter.co.uk, Printingandplotting.co.uk or OfficeWorks (Australia), Sew YYC (Canada).
All of our patterns are password protected for security reasons and as such, cannot be opened in programs like Photoshop or Illustrator. All copyshop files must be printed from a PDF program like Adobe reader, Acrobat or Mac Preview. If your copyshop claims they can't print the file, please let them know the correct program to use.
If they say the pattern is copyrighted and can't be printed, please ask them to read the written disclaimer on the file next to the logo; we permit use for single copy printing. We also include a "Copy Shop File Directions" PDf with our digital downloads that you can share with your local copy shop with further direction.
Our large format "Copyshop/A0" files can be printed on either European A0 sized paper (33.1" x 46.8" / 841mm x 1189mm) or on North American 36" wide roll feed paper (36" x 48" / 9144mm x 1219.2mm). Our "Letter/A4" print-at-home files can be printed on either standard North American letter sized paper (8.5" x 11" / 215.9mm x 279.4mm) or European A4 sized paper (8.27" × 11.7 " / 210mm x 297mm).
Please email us with your order number or other proof of purchase and we will try and re-send your download link. Please note we cannot resend patterns that were purchased more than two years ago, or that exceed our limit of 10 download attempts per file.
Ppatterns released after February 2019 do include the layering feature, but older patterns do not. Please note this feature is currently only supported by Adobe Acrobat, not by Apple Preview. You will need to open your pattern file using Adobe if you would like to use this feature. The "Text" layer must be turned on for all sizes. If you are using a pattern released prior to February 2019, layers are not an included feature, so all sizes will print.
Pricing & Taxes
Although we are a Canadian based company, our online pattern shop charges in USD currency. This is because the majority of our customers are in the US, and we ship and print our patterns from the US. If you are Canadian, please get in touch to get our Canadian only discount.
All Canadians are charged GST and possibly PST depending on where they live in Canada. Customers based in the EU will be charged VAT on digital goods only. If you have a discount code, it will be applied to the total price before taxes.
Shipping
American customers: We use a courier to bring our packages into the United States once or twice a week based on order volume. They are shipped via USPS First Class and Priority Mail. Please allow 5-10 days for delivery.
Canadian customers: Your orders are sent via Canada Post letter or parcel post. Please allow 5-7 days for delivery.
International customers: Estimated delivery dates are listed in brackets next to the shipping price when you checkout. International Packet is the most affordable but can take 28-84 days to arrive. Airmail is the best option if you would like your pattern quickly, and we suggest choosing "Tracked Packet International" or "Xpresspost International" if you require tracking. We are not responsible for customs fees.
We are not responsible for lost or stolen packages. If your package has been returned due to an incorrectly input address, we are happy to re-post them at the customer’s cost. Please get in touch with us if you think your package has been lost.
Orders shipped outside Canada and the United States may be subject to taxes and customs at the border. These charges are the responsibility of the customer. Please contact your local customs agency if you have additional questions.
Returns & Refunds
We only offer returns on our printed patterns; due to the nature of digital files, we cannot offer returns on our PDF patterns.
We can grant returns on unopened patterns or kits in sellable quality if sent within 30 days of purchase. Please contact us prior to shipping back your order. If you are returning an item due to a mistake on our part, we will refund the cost of the item and shipping.
Miscellaneous
As clearly stated on all patterns, our designs are available exclusively for home, non-commercial use. Our patterns may not be used for commercial sale.
All of our patterns include seam allowances. Our patterns for woven fabrics have a 5/8" seam allowance; knit patterns generally have a 3/8" seam allowance.
Our resource library is available exclusively to our newsletter subscribers where you can access all our free patterns, resources and fit guides.
When you sign up for our newsletter, you will be sent an initial email with a link you must click to confirm your subscription. Once you've confirmed your subscription, you will receive a second "Welcome" email with the login and password information for the resource library. Each file can be downloaded by clicking on the thumbnail.
We sent an email to all existing newsletter subscribers with the login information for the resource library on November 15th, 2018. If you no longer have access to this email, please contact us and we'll be happy to send you the password!
No, the resource library is separate from any account you may have for our online pattern shop.
